Terms of Service

These Terms of Service ("Terms") govern all services purchased from or provided by Woodzire LLC, with its registered office at 8 The Green, Ste 4629, Dover, Delaware 19901, United States (the "Company", "we", "us"). All official correspondence must be sent to info@credalert.business or directed to +1 (601) 967-4896.

By submitting a booking, inquiry, proposal request, or by making any payment to the Company, you ("Client") accept these Terms in full.

The Company provides business-to-business sourcing, consulting, fulfillment and digital services, specifically:

Full-stack web development (marketing websites, web applications, technical SEO implementation); iOS and Android mobile application development, publishing and maintenance; e-commerce architectures (storefronts, catalogs, checkout, payment and logistics integrations); custom SaaS platforms and bespoke business software; CRM and POS systems; growth marketing services including search engine optimisation, content strategy, paid media management, social media management and analytics reporting; product sourcing and procurement support; supplier discovery and evaluation; quality coordination; business and growth consulting; market expansion support; and fulfillment coordination.

The exact deliverables, milestones, technologies, exclusions and fees for each engagement are defined in a written proposal, quotation or statement of work ("Order") issued by the Company and accepted by the Client. Any work not expressly listed in the Order is out of scope and requires a separate written change order and additional fees.

Unless an Order expressly states otherwise, the Company acts as a sourcing, consulting or coordination service provider rather than the seller or manufacturer of physical goods. We do not provide legal, financial, tax or investment advice, and we do not guarantee specific search rankings, revenue, supplier outcomes or third-party platform approvals.

All prices are quoted in the currency stated in the Order and are exclusive of any applicable taxes, duties or third-party costs (hosting, domains, licences, ad spend, store fees, payment processor fees), which are payable by the Client unless the Order states otherwise.

Unless otherwise agreed in writing, projects are billed on a milestone basis:

40% deposit on acceptance of the Order (project initiation and discovery); 30% on delivery of the agreed build or staging milestone; 30% on final delivery, prior to production deployment and transfer of deliverables. Retainer and marketing services are invoiced monthly in advance.

Invoices are due within 7 calendar days of issue. Work may be suspended on overdue accounts, and late payments may incur interest to the extent permitted by applicable law. No deliverable is released to production or transferred until all sums due are paid in full.

Indicative timelines are stated in each Order and typically range from 2 to 12 weeks depending on scope. Timelines begin only after the deposit has cleared and the Client has supplied all required content, credentials, brand assets and approvals.

Delays caused by the Client (late feedback, missing content, unavailable third-party access) or by third parties (app store review, payment gateway onboarding, hosting providers) extend delivery dates accordingly. The Client will provide feedback on each milestone within 5 business days; milestones not rejected in writing within that period are deemed accepted.

Each milestone includes two rounds of reasonable revisions within the agreed scope. Additional revisions or scope changes are billed at the Company's prevailing hourly rate as set out in the Order.

Cooling-off / pre-production: a Client may cancel an engagement in writing to info@credalert.business within 7 calendar days of payment, provided that discovery or production work has not yet commenced, and receive a full refund of amounts paid.

After work commences: the Client may cancel at any time in writing. The Company will invoice for all work completed and third-party costs incurred up to the cancellation date, and will refund any remaining unearned balance of prepaid fees within 14 calendar days, to the original payment method.

Non-refundable items: completed and accepted milestones, delivered custom code and designs, elapsed retainer periods, advertising spend already placed, and third-party licences, domains, store fees or subscriptions purchased on the Client's behalf.

Service failure: if the Company fails to deliver a contracted milestone and cannot remedy the failure within 30 calendar days of written notice, the Client is entitled to a full refund of the amounts paid for that undelivered milestone.

Refund requests must be sent to info@credalert.business with the invoice reference. We acknowledge requests within 3 business days and resolve them within 14 calendar days. Chargebacks should not be raised before contacting us — we resolve disputes directly and in good faith.

The Client warrants that all content, trademarks, data and materials supplied to the Company are lawful and that the Client holds the rights to use them. The Client is responsible for maintaining the confidentiality of account credentials, for legal compliance of its own business, and for the accuracy of information used in marketing campaigns.

Services may not be used for unlawful, fraudulent, infringing, adult, gambling or sanctions-restricted activity. We may terminate immediately for such use with no refund.

Upon receipt of full payment, the Company assigns to the Client all right, title and interest in the final custom deliverables produced specifically for the Client under the Order, including bespoke source code, designs and content.

The Company retains ownership of its pre-existing tools, frameworks, libraries, methodologies and reusable components, and grants the Client a perpetual, non-exclusive, worldwide licence to use them as embedded in the deliverables. Third-party and open-source components remain subject to their own licences. Until full payment is received, all deliverables remain the property of the Company.

Unless the Client objects in writing, the Company may reference the engagement and display non-confidential visuals in its portfolio.

Each party will keep the other's confidential information secure and will not disclose it except to personnel and subprocessors who need it to perform the services. Where the Company processes personal data on the Client's behalf, it does so as a processor in in accordance with applicable data protection law and our Privacy Policy.

The Company warrants that services will be performed with reasonable skill and care. We correct reproducible defects in delivered code, free of charge, for 30 calendar days after final delivery. This warranty excludes issues caused by Client modifications, third-party platform changes, hosting failures, or content outside the agreed scope. Ongoing maintenance is available under a separate retainer.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded.

Subject to the above, the Company is not liable for indirect, incidental, special or consequential losses, loss of profit, revenue, goodwill, data or anticipated savings. The Company's total aggregate liability arising out of or in connection with an engagement is limited to the total fees actually paid by the Client to the Company for that engagement in the 6 months preceding the event giving rise to the claim.

Neither party is liable for delays caused by events beyond its reasonable control. Either party may terminate an engagement for material breach that remains unremedied 14 days after written notice. On termination, clauses relating to payment, IP, confidentiality and liability survive.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. The state and federal courts located in Delaware have exclusive jurisdiction. The parties will first attempt to resolve any dispute in good faith by email within 30 days.

We may amend these Terms; the version in force at the date of your Order applies to that engagement. Questions and notices: Woodzire LLC, 8 The Green, Ste 4629, Dover, Delaware 19901, United States — info@credalert.business, +1 (601) 967-4896.